Welcome to OriginMarkAuto! We are committed to providing you with the best shopping experience. Below you will find detailed information regarding our order confirmation, shipping, logistics tracking, and delivery policies.
Order Confirmation
After placing your order, you will receive a confirmation email detailing the products you purchased and your shipping information. Please carefully verify all information (country/region, street address, company name, unit, etc.). Should you find any discrepancies, please contact us immediately at: originmarkinfo@gmail.com.
If you haven’t received a confirmation email within 24 hours, please check your spam folder before contacting us.
shipping
Transportation Area
Asia: Indonesia, Japan, Hong Kong, South Korea, Taiwan, Malaysia, the Philippines, Qatar, Saudi Arabia, Singapore, Thailand, Turkey, the United Arab Emirates, Vietnam, the Palestinian Territory, Sri Lanka, and Timor-Leste.
Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
South America: Argentina, Brazil, Chile, Colombia, Ecuador, Peru.
Oceania: Australia, New Zealand.
North America and the Caribbean: Canada, Costa Rica, Mexico, Panama, Puerto Rico, and the United States.
Transportation Provider
If none of the above applies to your country, please get in touch with us promptly.
Our logistics partners include DHL, UPS, THT, FedEx, and others.
handling time
It will take us 7–9 working days to process your order. This includes order confirmation, packaging, and preparation for shipment.
type of shipping
Standard Delivery:
Delivery time: 8–12 working days;
Cost: US$5 (≤1 lb), US$10 (>1 lb) | Free shipping on orders totaling US$50 or more
Express Delivery:
Delivery time: 5–7 working days
During peak periods or when packages are subject to customs inspection, delivery times may be extended. Under special circumstances, a delay of up to 5 business days may occur. We will do our best to deliver your order on time; however, we shall not be liable for any delays beyond our control.
Track
After submitting your order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipment confirmation email containing your order number, carrier information, and tracking number. The tracking information will become available within 24 hours.
Upon arrival in your country/region, the package will be delivered by the local postal service provider. You can use the same tracking number to check the delivery status on the local postal service’s website.
If you encounter any delivery issues, please contact your local post office first. If the issue remains unresolved, please send an email to originmarkinfo@gmail.com.
Note: The tracking information is valid for 60 days. After this period has expired, we may no longer be able to provide assistance.
deliver goods
We have implemented all necessary preventive measures to ensure that your products are not damaged during transportation. If your goods arrive damaged, please contact us via email within 3 working days of receipt, attaching photos of the damage. If possible, please document any delivery issues with the carrier upon receipt.
Change delivery address
If your order has been sent to the wrong address, please contact us immediately at originmarkinfo@gmail.com.
Important Notice
In the event of force majeure, order processing may be delayed. We will process your order as soon as possible, provided conditions permit.
The order will be shipped to the address you provided at checkout. If a package is returned due to an incorrect or incomplete address, you will be responsible for the cost of reshipping it.
If the reason for returning the product is not a quality issue, you will be responsible for the return shipping cost.