At OriginMarkAuto, we are committed to providing you with high-quality products and exceptional customer service. If you encounter any issues during your purchase, we offer a straightforward return and exchange policy.
7-Day Refund or Replacement Policy
If your product has any quality issues or is damaged during transportation, you may request a refund or exchange within 7 days from the date of receipt.
How to request a refund or exchange:
Contact Us: Please reach out to our customer service team at originmarkinfo@gmail.com to submit your request.
Please provide detailed information: include your order number, a description of the issue, and any relevant photos so that we can process your request promptly.
Please follow the instructions: Our team will provide you with further details on how to return or exchange your item.
packing requirement:
Please return the product in its original packaging. Use the original packaging or similar protective materials to prevent damage during transportation.
Return shipping cost:
We are pleased to offer a free return service for all products, regardless of the reason for return.
Return Address:
Please contact originmarkinfo@gmail.com for the return address. Do not return the product until you receive an email confirmation.
drawback
Upon receiving and inspecting your return, we will notify you by email that we have received the return. We will also let you know whether your refund request has been approved.
If approved, your refund will be processed, and the amount will be automatically returned to your original payment method. The processing time depends on your payment method:
Credit or debit card: The refund will be credited to your issuing bank within 7 working days. Please contact your bank for further details.
PayPal: The refund will be credited to your PayPal account within 3 business days.
Customized products: For customized orders, the full payment must be made in advance before the design and production process begins.
Please note that all customized products are manufactured upon order placement. Once production has commenced and been completed, no refunds or returns will be accepted for customized products, except in cases of quality-related issues.
Regarding the refund amount:
Promotional or discounted orders: The refund amount will reflect the price you actually paid. For details, please refer to your order summary in your account.
Shipping cost: Refunded only if the order is canceled before packaging.
Discounts, loyalty points, and coupons: These are for one-time use only and cannot be refunded after purchase.
Delayed or missed refunds
If you have not yet received your refund, please:
Please check your bank account again.
Please contact your credit card issuer; it may take some time for the refund to be officially credited to your account.
Please contact your bank; it usually takes some time for the refund to be credited to your account.
Thank you for your understanding and cooperation. If you have any questions or require further assistance, please feel free to contact us at originmarkinfo@gmail.com.
Thank you for shopping at OriginMarkAuto!